OUR COMMITMENT TO YOU
We pride ourselves on our service and quality documents. To ensure your happiness we:
- Will take the time to get to know you, both in your initial enquiry and throughout the process.
- Will always respect your rights to absolute confidentiality and privacy.
- Will always work our hardest to ensure your happiness with our service and work.
While we are committed to your satisfaction, we do have terms and conditions in place that act as a framework to all our services provided. Please take the time to read these carefully before using our services and feel free to contact us with any questions you may have. We are here to help.
Carolynsmith.com.au is a professional writing company committed to the production of quality career marketing materials. Carolynsmith.com.au takes no responsibility for the information contained within any resume, selection criteria, letter or other document produced on behalf of our clients. The client is solely responsible for all content, proofing and acceptance. Carolynsmith.com.au cannot be held liable for information obtained from a client that is inaccurate or incorrect as Carolynsmith.com.au does not research or confirm accuracy of the information provided by the client. Carolynsmith.com.au liability is limited to completion of work and assumes no liability for work that has been proofread and final proof approved.
REVIEW AND REVISION
Final proofreading is the responsibility of the client and all changes must be made within 10 days of receiving the first draft. If the client fails to respond within 10 days of the receipt of the first draft will be considered as a termination of the commissioning contract and no further work will be performed on his or her behalf. Fees include up to 2 reviews/revisions of the document. Changes following initial reviews/revisions will be charged at our standard hourly rate of $140.00 per hour. Additional changes requested that are not in the original job scope will be charged at our hourly rate of $140 per hour.
Satisfaction is assumed upon acceptance of documents. Client decision to address a new employment target, or insert new information not discussed in initial purchase agreement will result in additional fees.
All materials produced by Carolyn Smith are copyrighted. Intellectual Copyright Law provides that the creator may enter into a licensing agreement that allows the work to be copied. Upon payment in full, the client is authorised to reproduce documents within the limits of copyright law. Partial payment, stop payment or any similar action by the client revokes the agreement to copy said documents, whereupon, reproduction is unlawful and subject to prosecution. A non-refundable deposit of at least 50% will be necessary to begin preparation of documents. Until balance is paid in full, documents remain the property of Carolyn Smith and will not be forwarded in any form. Failure to pay balance waives any and all client rights to the documents and will result in prosecution under the law to collect the debt.
Carolyn Smith is a professional resume writing and career development firm, not a computing expert or instructor. Due to the varying nature of computer word processing software and the page alterations that can take place from computer to computer, based on printer and computer recognition, we cannot guarantee that your documents will appear perfectly on every computer screen. While we take every step to ensure your satisfaction, some issues are beyond our control and require you to make adjustments on your end.
While Carolyn Smith works actively with our clients to afford them the best possible support in their employment search, Carolyn Smith does not guarantee interviews nor do we indicate or infer employment success as a result of using our services. We can only guarantee that we produce documents that represent you, in the best possible light from the information provided by you.
REFUNDS & PAYMENT
By utilising Carolynsmith.com.au fees are for the services provided and are subsequently non-refundable.
If a client decides to discontinue use of the services they have appointed Carolynsmith.com.au to perform prior to commencing on the project, a project cancellation fee of $100 applies.
In the event that the work has commenced and the client opts to cancel the project, or discontinue use of the services they have commissioned, the client will be billed at an hourly rate of $140 for the amount of time spent on their project prior and up to the time of cancellation.
Failure by the client to notify carolynsmith.com.au of the cancellation within a 12-month timeframe from time of purchase will not entitle the client to a reimbursement of the fee.
Carolynsmith.com.au advises that quotes and prices are good for 60 days from the time of order placement. Current prices apply if an order is “shelved” and resumed after 60 days.
Your privacy and confidentiality is our priority. Carolyn Smith is committed to protecting your privacy. We will only use your personal information for the purposes of developing your career-marketing documents. Your personal information may be disclosed to our resume writing and career coaching contractors or any person with lawful entitlement to obtain the information as per your instruction (i.e. emailed to an email address nominated by yourself). Your consent to the above disclosures is taken to have been given when you submit your personal information to Carolyn Smith. Your consent allows us to disclose or use your information for any reasonable purpose related to the development of your career-marketing document as contemplated by this Privacy Statement. Further, as we have a public interest duty to co-operate with law enforcement agencies and to prevent any threat to life, health or safety of any person, we may have to disclose your personal information for such purposes. Carolyn Smith will not disclose your personal information to any other third party that is not listed above without your consent.
We have taken reasonable steps to protect your personal information from misuse or loss or unauthorised access. You have a right to access and to obtain a copy of your personal information. Please forward an email to our office at the above-mentioned address and we will forward you a copy. If you require access in order to correct information, you will need to establish the information that you have previously provided was not accurate, complete or up to date. We will then take reasonable steps to correct that information so that it is accurate, complete and up to date.